No. In some cases, tracking numbers could take 3-7 days to have an updated status.
Tracking numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company didn't update their system on time, even when packages are shipped within the usual time frame.
Yes. Upon receiving the item, customers have 3 days to request for a replacement. You must provide a detailed description of any fault, damages on your parcel together with photographic evidence and contact us immediately via 'firstname.lastname@example.org'. Once we had reviewed this information. If the item's defect is deemed valid, we'll send another replacement to you.
Any questions can't be found on this FAQ page, kindly email us at email@example.com and we'll get back to you promptly. All emails are typically responded to within 24 hours, except weekends & holidays.